1. Introduction

Welcome to Water Garden Kit! These Terms and Conditions govern your use of our website gardenwaterpro.com and your purchases from our online store. By accessing our website and making a purchase, you agree to be bound by these terms. Please read them carefully.

Water Garden Kit specialises in water gardening supplies, including aquarium equipment, garden ponds, irrigation systems, pumps, and accessories. Our products are designed for water gardening enthusiasts and professionals seeking quality solutions for their aquatic environments.

2. User Obligations and Responsibilities

By using our website and services, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to undermine the security or integrity of our systems
  • Not use the website to transmit any viruses or malicious code
  • Be responsible for maintaining the confidentiality of your account credentials
  • Ensure that any products purchased are suitable for your intended use
  • Comply with all applicable local laws regarding the purchase and use of our products

3. Products and Services Description

Water Garden Kit offers a wide range of water gardening products including:

  • Aquarium equipment and accessories
  • Pond supplies and maintenance products
  • Various pumps (air pumps, filter pumps, fountain pumps, etc.)
  • Garden irrigation systems and components
  • Hose fittings, nozzles, and reels
  • Decorative water butts and garden accessories

We strive to ensure that product descriptions, images, and specifications are accurate. However, slight variations may occur. If you receive a product that does not match its description, please contact us immediately.

Please note: Some products have specific usage requirements and limitations. It is your responsibility to ensure that any product you purchase is appropriate for your intended use.

4. Order and Payment Terms

Placing an Order

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We reserve the right to accept or decline your order for any reason.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. Your payment card details are encrypted and not stored on our servers.

Order Processing

We process all orders within 1-2 business days of receiving your payment confirmation. You will receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping

We offer two shipping options:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch. Includes tracking and insurance.
  • Free Shipping: Available on orders over £50, shipped via EMS. Delivery within 15-25 business days after dispatch. Tracking available.

Please note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Taxes and Duties

For international orders, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you.

5. Returns and Refunds

We want you to be completely satisfied with your Water Garden Kit purchase. Please review our returns policy carefully:

Returns Period

We accept returns and exchanges within 15 days of you receiving your items.

Condition of Returns

All returned products must be in their original condition – unused, uninstalled, and in their original packaging with all tags, accessories, and documentation included.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged unless faulty or damaged upon arrival:

  • Air Pumps (due to potential moisture exposure)
  • All In One Pumps (sealed units)
  • Filter Pumps (hygiene considerations)
  • Fish Feeders (hygiene considerations)
  • Fountain Pumps (potential water damage concerns)
  • Any products that have been installed, used, or removed from their original packaging

Return Process

To initiate a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the product you wish to return or exchange
  3. Explain the reason for your return or exchange
  4. Our team will respond within 2 business days with a Returns Merchandise Authorization (RMA) number and further instructions
  5. Package the item securely in its original packaging, including all accessories and documentation
  6. Clearly mark the RMA number on the outside of the package
  7. Ship the package to our returns address: Water Garden Kit Returns, 85 George St, Manchester, GB M3M 5LH

Important: Please do not send returns without first obtaining an RMA number. Returns without this authorization may not be processed or refunded.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot guarantee receipt of untracked packages.

Refund Processing

Once we receive and inspect your returned item:

  • We will process your refund within 5 business days
  • Refunds will be issued to your original payment method
  • Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider
  • Original shipping costs are non-refundable (except in cases of our error)

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of damaged or defective items.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Water Garden Kit or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Water Garden Kit.

You may not reproduce, modify, distribute, or republish any content from this website without our prior written permission. You may, however, download or print content for personal, non-commercial use, provided you keep intact all copyright and other proprietary notices.

7. Liability Limitations

To the fullest extent permitted by law, Water Garden Kit shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use or inability to use our website or services
  • Any products purchased through our website
  • Unauthorized access to or alteration of your transmissions or data
  • Statements or conduct of any third party on our website
  • Any other matter relating to our website or services

Our total liability to you for all claims arising from these Terms and Conditions or your use of our website shall not exceed the amount you paid for the products that are the subject of the claim.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services. By using our website, you consent to our collection and use of your personal data as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any concerns or disputes about our products or services, we encourage you to first contact us directly at [email protected] to seek a resolution. We will make every effort to resolve any disputes amicably.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes your acceptance of the revised Terms and Conditions.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: Water Garden Kit, 85 George St, Manchester, GB M3M 5LH

Our customer service team is here to help you enjoy your water gardening experience to the fullest.