Welcome to Water Garden Kit’s FAQ section. We’ve compiled answers to the most common questions our customers have about our products, services, and policies. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team.

Product Questions

What types of products do you offer?
We specialise in water gardening and irrigation products, including aquarium supplies, pond equipment, garden irrigation systems, pumps, hose fittings, and decorative water features. Our range caters to both beginner and experienced water garden enthusiasts.
Are your products suitable for beginners?
Yes, we offer products for all skill levels. Our All In One Pumps and Garden Irrigation Kits are perfect for those just starting out, while we also carry specialised equipment for more experienced pond keepers and gardeners.
Do you offer products for large garden ponds?
Absolutely. Our Blagdon Ponds range and Filter Pumps are specifically designed to maintain and enhance larger garden ponds, ensuring clean water and healthy aquatic environments.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
How can I create an account?
You can create an account during the checkout process. Having an account allows you to track orders, save your preferences, and speed up future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to assist you if your order hasn’t yet been processed.

Shipping & Delivery Questions

What are your shipping options?
We offer two shipping methods:
– Standard Shipping (£12.95): Delivered within 10-15 working days via DHL or FedEx
– Free Shipping: Available for orders over £50, delivered within 15-25 working days via EMS
How long does order processing take?
We typically process orders within 1-2 working days. You’ll receive a confirmation email with tracking information once your order has been dispatched.
Which countries do you deliver to?
We deliver globally except to Asia and some remote locations. If you have questions about delivery to your specific country, please contact us at [email protected].
How can I track my order?
Once your order is dispatched, you’ll receive an email with tracking information. You can use this to follow your order’s progress to your doorstep.

Returns & Refunds Questions

What is your returns policy?
We offer a straightforward 15-day returns policy from the date you receive your goods. If any item isn’t quite right, please contact us to arrange a return or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and details about the product you wish to return. We’ll guide you through the process.
When will I receive my refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Technical Support & Product Advice

Can you help me choose the right pump for my pond?
Certainly! Our team has extensive knowledge of all our pump varieties (Feature Pumps, Filter Pumps, Fountain Pumps, etc.). Contact us with your pond’s dimensions and intended use, and we’ll recommend the perfect pump for your needs.
Do you provide guidance on setting up irrigation systems?
Yes, we’re happy to offer advice on our Garden Irrigation Systems and Kits. We can help you select the right components for your garden’s size and layout.

Still have questions?

Our customer service team is here to help you with any queries about our products, delivery, or policies.

Email us at: [email protected]

We’re committed to helping you create beautiful outdoor water features and efficient garden irrigation systems!